FNB - Unhelpful Bank Institute

Hello

I would like to say that I am gutted in the service I have been receiving since opening a cheque account with fnb. And each time I try to explain myself to a consultant on the phone to try and activate the card, then they put the call down. I mean really do you not want my business. I changed to fnb because of all the good things ive hear, but so far not so good, all ive been getting is problems and hassles from the delivery of the card to the activation. Its taken me a month and im still nowhere. I just cant see myself having an account with an institution whose staff thinks nothing to end calls with potential clients. I am a very patient person and reward when am given good service, but right now all I can think of is how bad and terrible the fnb service is. Really not worth my while to change banks when im being treated like this. A simple thing to activate a card, has given me more grief than anything. They just don't want to listen and keep putting me through to another line and each time tells me my details I enter is incorrect. Like why would I punch in my own ID incorrectly or the last 6 digits of the card. Seriously it boggles the mind how people can rave about an institution who just doesn't seem to help in any way or form. At this point ill stick to Standard bank and cut up this card, if this is the way I will be treated. Regards, Edwinah