Fnb unhelpful after reporting atm *****

On friday the 8th of may my client used the fnb atm at Bedford Village shipping centre and afterward R3000 was drawn from her acount. The atm had obviously been tambered with and a card scimming device was probably used. I called fnb to notify them that their a was tampered with and that theres a visible scimmimg device on the atm. The phone operator told me i have to report it at the branch. He refused to send out a technician to inspect the atm. Just a good customer trying to make you aware of this incident and to prevent it from happening toother fnb customers. Fnb obviously is not interested in preventing further ***** at their atms. <br> I was trying to help you guys but your lack of customer care made me realize why im not and never will be a fnb customer.