1 reviews | Active since Jun 2014
FNB - UNHELPFUL!!!
I have been trying to call FNB for the last 2 days and I I have been met by frustration only. I am unable to receive my OTP via my banking app. I have tried to verify the app via my banking only and have been successful as the VERIFY button is not available on my profile. I am so frustrated - and have not found a resolution for this issue. Instead i have been met by automated voices which have asked me to verify my details 26 times between yesterday and today. I referred the matter to Twitter and have had no response either. Never have I been met with such arrogance an incompetence in my whole life - furthermore the calls kept on cutting and to aggravate the situation further, I am based in Uganda and cannot walk into an FNB bank. FNB - HOW CAN WE NOT HELP YOU!!! I'm actually at the point of vomiting!!!
#Disgusting # Unhelpful...
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***