FNB - unhappy customer

My money was ****** out of my FNB account requested FNB to assist me but the outcome was they can not give my money back after I immediately reported the ***** and did not approve any online transfers I am very disappointed in FNB for not assisting me to get my money back . I had to constantly phone the ***** dept no one is getting back to me regarding the outcome of my case The lace of feedback to the customer is a joke no one is willing to help me . i have been with FNB from the start and this is what i get for bening one of there customers ?

There is no going the extra mill for a customer at FNB . Its very easy just to say sorry you do not get your money back . Why was the transfer not reversed immediately after i reported the *****. I had to follow up myself everyday going from one person to the other . No this is very bad service . The ***** happened on the 2 June no one came back to me from FNB after I logged a complain to state that I am not happy with the outcome . Last week I have logged a complain on Hello Peter received an email to say FNB will contact me . FNB did not phone me at all . This is my 5th complain now . I can not write off R40998 just like that I am very sorry . I expect my bank to assist me and keep my money save . I am very disappointed