FNB - UNHAPPY CUSTOMER

I had been contacted by William Kekana - William Kekana – Collections Consultant - FNB Connect 7th Floor, 2 1st Place, Bank City, Corner Simmonds and Pritchard Street, Johannesburg, 2001 - Tel: ***, to settle an outstanding balance that I owed for a cellphone that I took out with FNB.

I had agreed , however, I also agreed to an amount of R419 to go off in October, and R419 to go off in November. The outstanding balance was for R838.

On the 25th October, I then received a notification stating that the Full Amount had gone off my Account. I then contacted William who stated that this was a system error (I fail to understand this), this would be corrected and I would be refunded for R419.

On October 26th, I then received a follow up email assuring me that the money would reflect in my Account within the next 48 hours.

It is now 48hrs later, no refund and no reply or Update from William.

It is not so much about the money, but more about the Principle of taking an amount out of my Account that I have not authorized!!!, and an arrangement that we both agreed upon.

Hopefully, this way my Issue will be taken seriously and resolved.