FNB unhappy client.

On the 11th March I went to my nearest Branch to pick up my new Business card, and everything was done and I left the branch, on my way home I tried to do a transaction with my new card but it declined, same time I called the contact centre, I got into the longest queue of 30+ minutes, I patiently waited until one of the consultant rep****, he told me that my account was put on hold because of some outstanding documents (which was proof of residence), fine, first thing on the following morning at 9am I was the 1st one on their door to submit that missing document. The consultant there told me that my quire has been escalated to their account opening department which will take 3 working days to be sorted out and I'll be contacted for verification, then I've been patiently waiting until now, I called in today but the lady on the other side said I must patiently wait, today is the 5th working day but nothing has been done, I'm really not happy with this service, I have all my accounts with FNB, but they seem not to care.