FNB unhappy client

Hellopeter,

Thanks, I got a call from one of the consultant last week (18th August 2021), that someone have been allocated to help me and I had some e-mails correspondences with her. But she didn't resolve my issue, she told me that the funds were reversed, yes they were reversed on the 12th of Aug 2021 midnight but again at the same time same date they were taken away, so she insisted that the funds were reversed. On the 19th August 2021, I called their call centre again, the guy I spoke to, send me the transaction history and it shows the funds were reversed, but I can't access them (Pending Funds), he advised that I must go to the Branch, then I went there, Yes the funds are there but they are on the pending funds, I asked the Lady, why they are pending? She had no idea. So how do you resolve this matter? Because no one knows why I can't access the funds. Can someone help please.

Regards

Zipho Dube