FNB UNHAPPY CLIENT

Last year December I took out a personal loan pay my brothers fees. The loan was R57000. Each month there would be a deduction of R2050 on the loan. As recent as last week, I paid up the outstanding balance on the loan (R49 188). This amount not only reflected on my app but when speaking to an agent on the phone he said to pay the amount that was on reflecting on my app and he will send me an email with the settlement amount. After the call, I received an email with an attached settlement statement, the amount on that was R49 783 which he saidwould expire. Whereas my app and the statement showed R49 188. Weeks passed and I saved enough to settle the loan, I transferred the R49 188 into the FNB PLoan account.

Two days later to paying the loan, I called FNB requesting a letter that states that the loan has been paid up and that all the credit bureaus be notified. I spoke to atleast 3 different agents that day, one which also dropped the call while he was "opening my profile". The one agent confirms that it will be done and that she will send the letter via email.

After the call, I received another settlement statement from her, which was R759.44 which still had to be paid. She doesn't notify me that there is yet still another amount that needs to be paid by the 26th of October.

I decided to pay that amount but I didn't have the money, so I wanted to wait until I got paid.

Today I woke up to another debit order deducted of R1001.43 and it's listed as Interest.

Where are all these extra amounts coming from? Why was the account not closed as requested? Why am I being charged Interest on an account that shows R0 available and R0 balance? ( personal loan account)

I went onto the fnb website this morning, to lodge a complaint and I filled in everything, when I got to the end, there's no option to submit, only to close. How do I get my complaint through?

I further lodged a complaint on the Ombudsman banking page this morning. Which I received a reference number.

I'm so frustrated, I feel like closing all my existing accounts with FNB.