FNB -Unhappy CLient

I have logged a complaint earlier this week: The reference number: ***NF. FNB confirmed that the query has been resolved: FNB did reply to me same day to say issue has been resolved: SMS: Dear customer, your query, reference number **********1_**********83 is resolved. Your instalment will be R2070.25 FNB, a Div. of FRB Ltd.

And this morning took again R4303 for that same debit order - NOT Resolved at all!!