EK
Elzaan K

1 reviews | Active since Oct 2018

30 Oct 2018, 22:29

FNB unfair treatment of customer

I am extremely unhappy and frustrated with FNB's so called ***** division which has crippled my livelyhood by freezing my businesses and my personal account without valid cause or reasons. I have been an unwilling participant in an ongoing investigation (It's been 2 months now) being directed from agent to agent with no one actually able to give me a straight answer of when this will be resolved. I have been to the bank countless times to clear this up with no success. I have been to the police, at FNB's request, to get an affidavit only for FNB to not respond once I sent it to them. I have been severely affected by this and I would like to warn everyone about FNB and what they can do to your accounts purely based on a whim. The worst part of it all is that through out this whole ordeal FNB have frozen my accounts but I still see FNB deducting money for their fees!!! It seems to me the real ********** are First National Bank. Shame on you!!!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Oct 2018, 09:28
Official

Good Day

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***