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Johan P

1 reviews | Active since Dec 2018

07 Jan 2019, 21:13

FNB Unfair Practises, dont trust online approvals.

FNB, Cant be trusted. I app**** for a personal loan to start a business as I got a couple of big Optic Fibre contracts lined up and needed a bit of cash to help me get started. I app**** for a loan and I got 2 messages that said its approved and the money will be paid into my FNB account. Upon that I made commitments because the messages said its approved and will be paid into my account. I got 2 days later a sms that said its unsuccessful. FNB its unfair practice and false of you. Promises that cant be kept why have you not said so in the beginning that it is subject to approval? Now I got commitments. But I am sure there are other institutions that will gladly help me. I am handing this over to Ombudsman as well as you do unfair practices.I will take my business some where else.

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Jan 2019, 12:18
Official
 Good Day Johan
Thank you for bringing this to our attention. 
We acknowledge your complaint. 
It has been routed to the relevant department and feedback will be provided shortly. 
I do apologize for any inconvenience caused. 
Ref: ***NF 
Regards, 
Hello Peter Team 
Tel number: *** 
 

JP
Johan P's update09 Jan 2019, 06:39
Reviewer Update
Yes they did contact me, but I still face panilties due to their false comitments. They send me sms that its approved and on its way and then 2 days later its declined.I am reporting it to Umbudsman today and see what they got to say about it.
JP
Johan P's update09 Jan 2019, 08:47
Reviewer Update
FNB realy playing games. Phone rings once and then goes of. Now they send me a mail that they cant get hold of me. Its you FNB that cuts the calls. You are very unproffesional since its only a outgoing line.
JP
Johan P's update09 Jan 2019, 08:48
Reviewer Update
And then they say on their ad how can we help you. Get your act together.