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SR
Sunette R

1 reviews | Active since Jul 2013

08 Feb 2021, 09:48

FNB UNFAIR PRACTICE

So, i received an email saying that we can now conveniently do direct deposits into our bank accounts at any Pick n Pay. So this month i did exactly that, as it is really convenient and SAFE. I received a copy from Pick n Pay for depositing money into my FNB Credit Card which serves as a payment. Now FNB is sending me constant emails and notifications that my account is in arrears (which is not already giving me a bad record), because the money i deposited at Pick n Pay shows as a "Voucher" (what ever that means??? ) I contacted the CREDIT CARD COLLECTIONS department and they said they will escalate it to the ADMIN DEPARTMENT. Now a week later i am still being harassed by FNB and my account is "STILL IN ARREARS" !!!!!!!!!!!!!!!!!! This is really bad service guys!!!!!!!!!!!!! i have been a client of FNB for more than 25 YEARS and i have never been in arrears with ANY of my FNB accounts. This is just not acceptable. I work in a hospital where we are having a HUGE amount of stress and i have lost family and friends and now i also have to deal with this??????? No really :(

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Replies (2)
SR
Sunette R's update09 Feb 2021, 07:26
Reviewer Update
I was called 3 times on 08/02/2021 about my credit card that is "IN ARREARS" after explaining to the 1st person again what happened. The money paid in at Pick n Pay was already on 03/02/2021 and still the problem wasn't fixed and put through on my Credit Card as a PAYMENT that was made. As a result to this FNB has also BLOCKED my credit card now!!!!! Although i have NEVER been in arrears or behind on my Credit Card. FNB IS THIS THE SERVICE YOU ARE GIVING TO YOUR CLIENTS?????????
And now one of your COLLECTIONS DEPARTMENT people that phoned me said i have to go to Pick n Pay ask for my money back and go to the bank and make the deposit???? Really guys???? And apparently there is no record on their systems every time they call me???? So if i was in trouble and had to make an arrangement for a reduced installment, there would be NO record of this, because they do not make any notes on their system?? So PLEASE tell me how would an arrangement for payment then be recorded?
I am truly upset as it is a very difficult time for me and then i have to be called 3 times in one day at the Hospital where i work about something that is not my mistake???????
SR
Sunette R's update10 Feb 2021, 07:45
Reviewer Update
So yesterday a lady from your complains department contacted me only to put me through to the CREDIT CARD COLLECTIONS department to explain to them what the problem was.
Guys!!!!!!!! this is what I have been doing for the past two weeks with no results.
Its simple, I made a payment at Pick n Pay, R1480 which is clearly on my Credit Card statement, but they dont see it as a payment but as a "Voucher " . So I am a BAD PAYER and my Credit Card is blocked !!!!!!!! My installment was R1780, I paid R1980 MORE than the installment, if Pick n Pay put it through as who knows what, my question is still THE R1480 WENT OFF MY BALANCE!!!!!!!! AS CLEARLY STATED BY THE COLLECTIONS DEPARTMENT, WHY IS IT NOT BEING SEEN AS A PAYMENT AND I AM BEING HARASSED 3 TIMES A DAY TO ASK FOR PAYMENT???????????
Who is doing what about this ??????