1 reviews | Active since Apr 2009
FNB ********* charges
I recently got a new credit card couriered to me as my current credit card will expir3 in August 2018. I got charged a R100 delivery fee and your call centre advised the R100 fee is charged whether it is delivered or collected at a branch. I feel this is grossly ********* and unfair on the part of FNB. I did not request a credit card that expires and FNB enforces it to expire. If FNB is the entity requiring this then I should not be charged for any fees for a new card. I expect the same t happen with my debit card.
Good Day Alastair ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Alastair ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
