1 reviews | Active since Jun 2019
FNB - ********* AND UNRESPONSIVE
Dear Mr Celliers, Follow up on a review from TWO YEARS AGO, nothing has been done and nothing has changed.
On the 13th of June 2017, FNB ********LY and without my permission debbited my cheque account for the amount of R6007.00 and paid it into a credit card account that is 13 years old. I have not voluntarily paid that card since 30.06.14 so under normal circumstances it would have PRESCRIBED. Despite this fact, Groenewald Lubbe still app**** for Judgement which was granted on 14/09/15 WITHOUT MY KNOWLEDGE. They purposefully sent all correspondence including summons to an old address DESPITE the fact that I had sent them an affidavit which included my CORRECT physical address on 26.03.15 - long before their application for judgement (I cc'd EDC assist on that mail too- see below). They were able to reach me via cell phone, text message and email the entire time and yet made no mention of the application for judgement in an attempt to prevent me from defending the judgement.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
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Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
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Dear Miss KhouryI called again and you were not available..Please confirm when wil lbe a convenient time to call you tomorrow . RegardsNatashaAdolph
My Reply to Fnb:
Dear Natasha If you are calling to say there is nothing you can do and it has to be handled by the attorneys then please don’t waste your time or mine, I dealt with you two years ago on the same issue, and nothing changed. If you’re calling to say you are actually prepared to do something about it, between 10am and 12amwould be great. Perhaps refund all the money you took out of my account without my permission over the years?
THEIR RIDICULOUS RESPONSE:
Dear Mis KhouryI have referred the matter to the attorneys to contact you as they need to provide you were feedback. They will be contacting during the times you have provided below RegardsNatasha Adolph
Dear Miss KhouryI called again and you were not available..Please confirm when wil lbe a convenient time to call you tomorrow . RegardsNatashaAdolph
My Reply to Fnb:
Dear Natasha If you are calling to say there is nothing you can do and it has to be handled by the attorneys then please don’t waste your time or mine, I dealt with you two years ago on the same issue, and nothing changed. If you’re calling to say you are actually prepared to do something about it, between 10am and 12amwould be great. Perhaps refund all the money you took out of my account without my permission over the years?
THEIR RIDICULOUS RESPONSE:
Dear Mis KhouryI have referred the matter to the attorneys to contact you as they need to provide you were feedback. They will be contacting during the times you have provided below RegardsNatasha Adolph