FNB unetchical practice

FNB, in its infinite wisdom, phoned me yesterday at 17:46 to market an apparent exclusive deal. When I requested that this be forwarded in writing I was informed, no I had to decide then and there. Is it just me or is this ridiculous. Who agrees to amything especially with a bank without reading it first. What I find more ironic, was after they refusef to send it on in writing they then just said thank you good bye. So it actually wasnt an exclusive offer then????? Even further irony is that when you apply for something at FNB it takes them ages to get back to you on anything. .. In fact Im still waiting for a return call on my home loan application. My advise to anyone.... dont bank with FNB. ANY OTHER BANK IS BETTER.