1 reviews | Active since Sept 2020
FNB Undesirable Experience
I opened an account at FNB about 2 months ago. The morning I went in, I had to wait 30 minutes for someone to help me. The woman that ended up helping me was very friendly and I thought she was very helpfull. I opened the account and left thinking I was all set up. As time went by, I realised that she did not give me all the information I needed. A month went by where I could not use my card at all and I had trouble with my banking app. I tried to get help, but everyone who I spoke to were very dismissive and rude. Eventually they told me I need to verify my device on the app. I followed the process, but the problem did not go away. I called again and spoke to even more people, but nobody helped me and everyone told me I was doing something wrong, or that they can't help me. Eventually I went to the FNB at Woodlands Mall. The woman that helped me there was very rude and had an attitude with me the whole time. We then realised that the woman that helped me open the account at the FNB at Irene Village Mall gave me the wrong information and all the information I had was very wrong and that is why I had trouble transferring my money. The woman at Woodlands then basically told me to leave and laughed at me when they realised I had the worng information. All together I spoke to about 16 different people at FNB and only 2 of them were friendly and actually tried to help me.
