FNB unavailable to non FNB account holders by telephone

I am an ex FNB account holder. I need to make telephonic contact with FNB regarding a deposit which may have gone into my terminated account. Every FNB number I phone (after going though exhaustive menu options) asks me for my ID number and then tells me I do not have an account linked to that number. Their telephone menu options do not allow to return to the previous menu so you have to end the call and go through the entire menu from scratch in the hope of finding a line that doesn't require your ID number and where you can talk to a human. Frustrating National Bank. If you dont already have an FNB account that is active then DO NOT call any FNB numbers. Get in your car. Travel as far as is needed. Talk to an FNB employee. Hope they dont ask you to call an FNB 087 number.