SS
Samantha S

1 reviews | Active since Dec 2012

03 Nov 2018, 08:16

Fnb unauthorized transaction

Hi, I received a s SMS this morning saying that a R99 was paid from my account. Ref nconnups... ***? Why does fnb not flag these places? Must we always have issues with these unauthorized transactions? I'm trying to call fnb... But I've been listening to music for 30 mins already. I have disputed it on my app, but I want to speak to a consultant. This is rediculous.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Nov 2018, 08:37
Official

Good Day

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***