JV
John V
1 reviews | Active since Oct 2015
24 Oct 2023, 08:48
FNB - Unauthorized debits refund
FNB- After cancelling my subscription with TrueCaller they continued to debit my FNB account for 12 months. FNB would not reverse the unauthorized subscription payment's. I asked them repeatedly to do so. I made contact with the Banking Ombudsman and they made contact with FNB who then refund part of the unauthorized payments .
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John V's updateReviewer Update
24 Oct 2023, 09:48Thank you FNB.
There is a problem with subscription payments. ( debit orders ) It is to difficult to cancel a subscription.
Even after the agreed subscription period has expired. When a bank customer askes for a subscription to be stopped or reversed then the bank must do so.
Now, the bank tells the subscriber to go back to the merchant and cancel the subscription on the merchant web site himself.
However, Most times the bank customer cannot get back into the merchants web site because they have blocked him out so that he cannot unsubscribe.
The money in the bank belongs to the bank customer. And he should have full control over the outflow of his cash. So if customer says stop payment them payment must be stopped.
There is a problem with subscription payments. ( debit orders ) It is to difficult to cancel a subscription.
Even after the agreed subscription period has expired. When a bank customer askes for a subscription to be stopped or reversed then the bank must do so.
Now, the bank tells the subscriber to go back to the merchant and cancel the subscription on the merchant web site himself.
However, Most times the bank customer cannot get back into the merchants web site because they have blocked him out so that he cannot unsubscribe.
The money in the bank belongs to the bank customer. And he should have full control over the outflow of his cash. So if customer says stop payment them payment must be stopped.
JV
John V's update24 Oct 2023, 09:48
Reviewer Update
Thank you FNB.
There is a problem with subscription payments. ( debit orders ) It is to difficult to cancel a subscription.
Even after the agreed subscription period has expired. When a bank customer askes for a subscription to be stopped or reversed then the bank must do so.
Now, the bank tells the subscriber to go back to the merchant and cancel the subscription on the merchant web site himself.
However, Most times the bank customer cannot get back into the merchants web site because they have blocked him out so that he cannot unsubscribe.
The money in the bank belongs to the bank customer. And he should have full control over the outflow of his cash. So if customer says stop payment them payment must be stopped.
There is a problem with subscription payments. ( debit orders ) It is to difficult to cancel a subscription.
Even after the agreed subscription period has expired. When a bank customer askes for a subscription to be stopped or reversed then the bank must do so.
Now, the bank tells the subscriber to go back to the merchant and cancel the subscription on the merchant web site himself.
However, Most times the bank customer cannot get back into the merchants web site because they have blocked him out so that he cannot unsubscribe.
The money in the bank belongs to the bank customer. And he should have full control over the outflow of his cash. So if customer says stop payment them payment must be stopped.