MF
Marli F
1 reviews | Active since May 2010
04 Mar 2019, 09:42
FNB UNAUTHORIZED DEBITS AND NO CUSTOMER SERVICE
FNB makes unauthorized debits, when you try to call them to complain - you receive NO assistance. I have been kept on hold for 20 minutes each time i have tried to call (x3). The call center is unhelpful . the waiting tone message is distorted and highly infuriating.
Helpful (0)
Replies (3)0
Replies (3)MF
Marli F's updateReviewer Update
04 Mar 2019, 09:48just tried again and spoke to Phato, who offered to call me back.... then put me on hold again and after another 9 minutes on hold dropped the call. Thanks FNB - shocking!!!!!!!
MF
Marli F's update04 Mar 2019, 09:48
Reviewer Update
just tried again and spoke to Phato, who offered to call me back.... then put me on hold again and after another 9 minutes on hold dropped the call. Thanks FNB - shocking!!!!!!!
MF
Marli F's updateReviewer Update
04 Mar 2019, 09:57I have now been trying to speak to someone for an hour and a half without any success. How is FNB still doing business? They have a million telemarketers calling you every hour of the day and night to sell products but where it really matters ....when a customer has a problem ... you cant speak to anyone and have to hold for hours and hours just to have the line cut... to try all over again. Complaints ref number ********** ... which apparently has 24 - 48 hours to be resolved .... lets see.... this is the worst service i have ever received from any bank.
MF
Marli F's update04 Mar 2019, 09:57
Reviewer Update
I have now been trying to speak to someone for an hour and a half without any success. How is FNB still doing business? They have a million telemarketers calling you every hour of the day and night to sell products but where it really matters ....when a customer has a problem ... you cant speak to anyone and have to hold for hours and hours just to have the line cut... to try all over again. Complaints ref number ********** ... which apparently has 24 - 48 hours to be resolved .... lets see.... this is the worst service i have ever received from any bank.
FNB (First National Bank)'s replyOfficial
04 Mar 2019, 11:14Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply04 Mar 2019, 11:14
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)