FNB Unauthorized debits

FNB credit card and loans division service levels are appalling. FNB has had no issue going into my accounts to debit prematurely whenever they wanted to. All my accounts are within limits and are not in arrears ... they are damaging my credit worthiness and my internal banking profile.

I deposit funds to make use of in store or online ... FNB debits have gone off immediately as the funds cleared leaving me exposed and unable to fulfill purchases when I needed to.

The matter was escalated a few times and even with promises that it wouldn’t persist the issue has since continued and has now reached a point of frustration...

I further requested to be contacted on several occasions by someone senior to listen to my complaints and assist but have had no contact from any such person.

I am a long standing customer of the bank with a few accounts ranging from personal, family and business accounts ... I may have a view that this would be significant enough to receive decent however my personal views seem to be inconsistent to that of FNB ...

I do appreciate digitization and tech, but we should never lose personal touch ...