BM
Buyisa M

1 reviews | Active since May 2012

28 Nov 2018, 09:10

FNB unauthorized debits

I have unauthorized debits going on my account (which I opened nearly 6 months ago). I have purposefully opened this account for my personal use and not for debit orders for better control of my finances. All my debits run on a separate account. I don’t understand how (each time) I receive a call a 031 number here are suspicious debits going off on my account. I have stopped taking calls from these 031 numbers and yet I still get debits from my account. How do these companies get my details as this account information has only been shared with my employer and no other institutions?

I have had to reverse debits from the following companies in the last two weeks alone:

REVOLVREW REVOLVR46***** (R117.50) SMART N25V***** (R120.00) KEYDIRECT 84****************** (R115.00)

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Nov 2018, 10:25
Official
Good day Buyisa,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to FNB Premier Resolution Centre who will investigate and provide you with feedback.

The reference number is ***NF.

Regards 

Hello Peter Complaints Team

*** (option one)