FNB Unauthorized Debit with NO FUNDS in account

I am extremely unhappy at this moment with the service that you guys give your premier clients. I contacted a service agent this morning who did not assist with my complaint and instead decided to just tell me things.

1. I have an FNB premier account that has NO OVERDRAFT facilities so NO DEBITS should go off one I have not got enough funds left. I had 0.03 left on my account on the 12th. 2. A debit went off that put my acc into an arrears. 3. Your service agent tries to tell me its the debits that are delayed that ran it into a negative. Which is nonsense.

The amounts she sent me that "cleared" on the 12th these amounts were reserved once i paid with CARD not eft and not debit order. And these are not the amounts that I am referring to in my complaint. She didnt even bother to ask and just based it on an assumption.

NOW I will be billed a huge amount of money due to you guys overdrawing my account on 2 debits that SHOULD not have gone off. Even if they are small amounts. I want an answer and I want that amount refunded. I will be notifying the FSP about this as well as this goes against business practice.