FNB unauthorized debit orders have costed me a lot.

FNB needs to make a plan about the unathorised debit orders!!!

I am a former FNB user but have funeral covers with the bank. I have a few funeral covers that I have been paying for over 4years where I manually deposit money into the accounts for the debit orders to go through each month and I have never even missed one month(I have cellphone notifications to prove). In January 2018 one of my cousins whom I had covered passed on and when I went to the bank to make a claim they told me that my policy had lapsed in January 2017(Without receiving any warning or notification from the bank) due to non payment,whereas I have been depositing the money monthly. The non payments where due to unauthorized debit orders that went through every month on the account of the funeral cover. Worst case scenario I ccould not give my cousin a dignified funeral and no one at FNB is willing to assist me even now I am being sent from pillar to post,I’ve made several calls and have visited my Cradock branch not once and no one is willing to assist me....FNB please pay back my money so that I can pay back the debts incurred during the funeral.