Fnb unauthorized debit orders and pathetic customer service

Fnb call centre agents are pathetic when it comes to customer service. I spoke to a lady (she refused to give me her name) I wanted to reverse a unauthorized debit from my account. Angry as I already am at fnb for letting people have access to my money then I speak to this rude agent. She has no respect for customers and she couldn't care less what my issue was. She is not helpful at all and I really don't understand how she could even work for fnb when her customer service s****s are so poor.

I'm slowly losing faith in fnb as a bank. I end up asking myself why are we paying so much for bank charges yet we get a kaak service from the actual bank and it's employees

I need feedback as to what will happen and how the call centre agent will be dealt with. Because this is really adsurd

Regards Angry customer

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