LM
Lebogang M

1 reviews | Active since Mar 2019

01 Mar 2019, 14:02

FNB unauthorized debit orders

For the past months I have been struggling with unauthorized debit orders. Every single month I have to report unauthorized debit orders with FNB and they constantly want to charge me for each account they block. Which doesn't help because every month a different company makes a debit order. I keep having to lose money because FNB clearly isn't protecting our data. I don't understand why am I not asked to approve debit orders with the bank first instead of having companies I know nothing about take my money every month.

Please assist me

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Mar 2019, 14:46
Official
Good Day, 

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

 As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

LM
Lebogang M's update22 Jul 2023, 13:32
Reviewer Update
I’m happy to say I have not had any unauthorised debit orders ever since hellopeter came to my rescue. I’m grateful.