LM
Lebogang M
1 reviews | Active since Mar 2019
01 Mar 2019, 14:02
FNB unauthorized debit orders
For the past months I have been struggling with unauthorized debit orders. Every single month I have to report unauthorized debit orders with FNB and they constantly want to charge me for each account they block. Which doesn't help because every month a different company makes a debit order. I keep having to lose money because FNB clearly isn't protecting our data. I don't understand why am I not asked to approve debit orders with the bank first instead of having companies I know nothing about take my money every month.
Please assist me
Helpful (0)
Replies (2)0
Replies (2)FNB (First National Bank)'s replyOfficial
01 Mar 2019, 14:46Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply01 Mar 2019, 14:46
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
LM
Lebogang M's updateReviewer Update
22 Jul 2023, 13:32I’m happy to say I have not had any unauthorised debit orders ever since hellopeter came to my rescue. I’m grateful.
LM
Lebogang M's update22 Jul 2023, 13:32
Reviewer Update
I’m happy to say I have not had any unauthorised debit orders ever since hellopeter came to my rescue. I’m grateful.
