AB
Anthony B

1 reviews | Active since Jul 2013

20 May 2016, 14:53

FNB unauthorized debit order

<p>Email to;</p> <p>'***'</p> <p>And </p> <p>'***'</p> <p> </p> <p> </p> <p>No Response</p> <p> </p> <p> </p> <p>"Good Day</p> <p> </p> <p>Following our conversation earlier, I would like to discuss the matter that your Contact Centre Agent was being really rude and condescending towards me as a valued FNB client.</p> <p> </p> <p>Also an unauthorized debit order went off my account today and I expect that; IT MUST BE PAID BACK TO ME NO LATER THEN TODAY.</p> <p> </p> <p>I’m not going to wait a day longer. If this is not done, I will go to Hello Peter and then to the Ombudsman for Banking Services. *** , I feel that overall I’m not being treated fairly as client here.</p> <p> </p> <p>I don’t understand why I would tell a Loan sales consultant that She/he must take the debit order off my account on the 20th of each month knowing that I get paid on the 25th religiously for the last 5 years.</p> <p> </p> <p>Also I would like the Sales recording where I informed the agent to debit my account today. And If FNB was wrong here I will fight for them to compensate me for this inconvenience here!</p> <p> </p> <p>I’m expecting this matter to be resolve.</p> <p> </p> <p>Mr. Blignault"</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 May 2016, 06:46
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 926372.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)