FNB UNAUTHORIZED DEBIT

Good day,

I've had an unauthorized debit on my account on the 07 October 2020. Ive done a screenshot of the deduction of R515.55, emailed FNB and reported on the online FNB App.

I have then called into the call center. Apparently they cannot pick this up. I also now cannot find it.

How is this at all possible. No one is willing to respond via email or call me. This is terrible service.

Thank you Kim