SA
Shadlie A

1 reviews | Active since Dec 2018

26 Oct 2019, 17:42

FNB Unauthorized access to my account PMT HONFEE

I just found that there is a debit that has went through on my cheque account on the 26 October 2019 that i am not aware of. The transaction description reads "Pmt Honfee" and the funny thing is there are no contact details on the customer service information section. Please i would like to be refunded my money back as i am not fami**** with this transaction or debit. The amount that was debited is R150 1. Transaction Details Description One#ITEM PAID NO FUNDSDescription Two3 ITEMS ON 19/10/24Transaction Amount-150.00Service Fee0.00Authorisation Date26 Oct 2019Effective Date25 Oct 2019Post Date26 Oct 2019Current Balance2......... Cash Amount0.00Original Currency Amount0.00ENC Amount0.00ENC Days***Cleared0 2. Transaction Description Code6081DescriptionPmt HonfeeCategoryFeesSub-CategoryExcess Fee 3. Customer Service Information User Code-User Name-Contact Number

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Oct 2019, 09:31
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is  ***

Regards

 Hello Peter Complaints Team 

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