FNB Unauthorized access to my account. Description: PMT HONFEE

Hi,

I'm trying to resolve a transaction on my FNB Private Clients Survey Suite (Secure Chat), but I'm being transferred back/forth between departments for the last 15 mins! No service agent wants to take accountability.

Description One#ITEM PAID NO FUNDS Description Two2 ITEMS ON 22/06/01 Transaction Amount-270.00 Service Fee0.00 Authorisation Date02 Jun 2022 Effective Date02 Jun 2022 Post Date03 Jun 2022

Where/how/what is this for and how can FNB debit my account for such transactions without my authorisation?