NH
Nokulunga H

1 reviews | Active since Mar 2019

12 Mar 2019, 07:09

FNB UNAUTHORISED **** DEBIT ORDERS ON MY FNB ACCOUNT

I have had it with FNB and their ridiculous so called "service". This is the second time in less than a year that I have had an un-authorised debit order on my account.

I created this account purely for savings and no other institution or persons have my banking details besides FNB. So someone in the bank is either giving my information to these ******** companies to debit me or someone within the bank is *******ly authorising these debit orders without my consent as the account holder.

And it is absolutely ridiculous what the consultants tell me when I query about this, I am told to "Wait for the debit to go off and then STOP it". Why should I have to wait for it to go off? Why was it authorised without my consent to begin with????

I work hard for my money and then some lazy fool gets to debit my account and my hard earned money? This is totally unacceptable.

I have removed all my funds from this account because of this. Today I am on my way to close this account and I would not recommend ANYONE to ever open an FNB account. I wouldn't even wish these debit orders on my worst enemy.

FNB you need to fix this or more customers will leave!!!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Mar 2019, 10:51
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards 

Hello Peter Complaints Team

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