1 reviews | Active since Feb 2014
FNB unauthorised deductions
<p>This is a second time I am writing the same review about FNB May 2015, FNB deducted R2400 from my account for a credit card I had with clicks and they refunded R2000 of that money and I made arrangements with their Attorneys which stopped and now I am told it was due to insufficient funds and that account I am still using. Today R3807.54 was again deducted and I am simple told they have the right to to that if I dont pay. No one called me since the last deduction they made, no one called me to make the arrangement for the deduction. Is that then not ***** on your part? arrangements should have been made with me so as to authorise the deductions. I am sitting in a position where I cannot even pay for my childs schoolfees this month nor other account. THIS IS *****, JUST BECAUSE I BANK WITH FNB DOES NOT MEAN YOU HAVE THE RIGHT TO DO ANYTHING WITH MY ACCOUNT. FNB SHOULD HAVE CALLED ME AND MADE ARRANGEMENTS OR WARNED ME ABOUT THE DEDUCTION SO AS TO MAKE THE ARRANGEMENTS.</p>
Good day Ms. Teeka428
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. Teeka428
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
FNB does not care about their customers, their response to them deducting my money without my consent was "They reserve the right to do so", and therefore will not be refunding my money.
Thank you very much, I am taking my account else where!
FNB does not care about their customers, their response to them deducting my money without my consent was "They reserve the right to do so", and therefore will not be refunding my money.
Thank you very much, I am taking my account else where!
