FNB Unauthorised Debit Orders

I'm really sorry upset right now. FNB has been failing me when it comes to my banking experience. In 2018/12/18 I got ****** and experienced card cloning in one of their fnb Atm's and I wrote to fnb to claim my money back and I was told it was my fault. Right I just got off the phone with one of their consultants Trinity who then referred me to Premier departments and was assisted well not assisted by Nqobile, I told them there is a company that is deducting money from my account and I have no idea who/ what this company is, as I never authorised any of this. And to make matters worse this time around I got debited about four times. And it's R540.30 that is taken from my account without my authority. They say this company has stoped my bank FNB to reverse the money, meaning they are protecting this company instead of me (the client) they say I must call the company and find out who they are, when I tell theme that I have already called this company and there is no response and I even gave them the number. They say I must Google the company and then if I still dowe not know this company I must report back to fnb that it is *****. I've done that already but it's clear I will keep on losing with FNB they do not value nor appreciate me as their customer. I am very very upset. Because my money will never be safe with fnb. Can someone recommend a good bank that actually cares about its clients or customers. I need to move banks before they continue exploiting me.