tM
thabo M

1 reviews | Active since Jul 2014

01 Aug 2018, 14:28

FNB - UNAUTHORISED DEBIT ORDER

FNB IS THE MOST USELESS BANK I'VE COME ACROSS!!! FOR YEARS I HAVE BEEN BANKING WITH YOU AND THIS IS HOW YOU THANK A CUSTOMER?! TIME AND AGAIN I KEEP GETTING THESE UNAUTHORISED DEBIT ORDER ON MY CHECK ACCOUNT. EVERY SINGLE TIME I REPORT THEM I GET ATTITUDE FROM YOUR CONSULTANTS (BOTH CALL CENTRE AND FORENSICS). TODAY IT'S BEEN BONGIWE NXUMALO, CHARLOTTE MTHEMBU AND PHIWE TSHABALALA. WHERE DO YOU GET THESE PEOPLE TO COME WORK FOR YOU?? THIS IS THE LAST STRAW. I AM GOING TO CLOSE MY ACCOUNT WITH YOU, AND TRANSFERRING MY MONEY TO ANOTHER BANK. NOTE: YOUR AUTOMATED RESPONSE EMAIL DOES NOT HELP EITHER!! :-(

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Aug 2018, 14:55
Official

Good day Thabo,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)