1 reviews | Active since Sept 2014
FNB - Unauthorised Debit Order
An unauthorised debit order went off on my cheque account on the 28th of March. I have been struggling to query this with the bank ever since. I have waited for hours on the call centre for numerous time just listening to the high call volumes automated response the whole time. I request that they contact me urgently and have answers to as for what and why the debit order went off without my approval.
Good day Mattheus,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Sales and Service Contact Centre who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Mattheus,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Sales and Service Contact Centre who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)