SM
Soraya M

1 reviews | Active since Jun 2016

17 Jul 2017, 12:57

Fnb unauthorised debit

<p>Hello</p> <p>I'm hoping you can assist me..I opened an fnb account 2 weeks ago..I however previously had a an account with n had a an outstanding loan amount of 3000.00 some odd rands.. when I opened the account I explain to the consultant regarding the loan an advised that I make an arrangement with the legal dept handling the account... which I did and have proof on my cellphone I now see tht fnb has deducted 2000.00 rands from my account which I have not authorised.. I was told tht the agreement and arrangements made with the legal dept will be the amount debited as from next month.</p> <p>How do I access these funds again.</p> <p>Please help I feel now tht I was **** to. I know o owe them the money therefore I made he arrangement </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Jul 2017, 14:05
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)