KM
Khanyisile M
1 reviews | Active since Apr 2019
18 Jul 2024, 12:20
FNB - unathorised access of my credit report
Someone from FNB performed a hard enquiry on my credit report. This is concerning because I don't bank with FNB and I have not app**** for credit from them. Therefore, my credit report was accessed without my permission, which is against the law. I contacted FNB on 01/07/2024 regarding this and they promised to investigate. However, they have not provided an explanation despite several follow-ups. This is unacceptable and my next step will be to file a complaint with the NCR against FNB.
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Replies (2)KM
Khanyisile M's updateReviewer Update
18 Jul 2024, 14:25Good day,
This response is a copy and paste of the emails from FNB since 01/07/2024. Why is the matter being referred each time I follow up? Why is there no feedback after all these weeks? My query is not complicated.
This response is a copy and paste of the emails from FNB since 01/07/2024. Why is the matter being referred each time I follow up? Why is there no feedback after all these weeks? My query is not complicated.
KM
Khanyisile M's update18 Jul 2024, 14:25
Reviewer Update
Good day,
This response is a copy and paste of the emails from FNB since 01/07/2024. Why is the matter being referred each time I follow up? Why is there no feedback after all these weeks? My query is not complicated.
This response is a copy and paste of the emails from FNB since 01/07/2024. Why is the matter being referred each time I follow up? Why is there no feedback after all these weeks? My query is not complicated.
KM
Khanyisile M's updateReviewer Update
20 Jul 2024, 13:20Good day, feedback is not being provided because someone emailed me today (20 July 2024) and asked for details of my complaint. How many times must I provide the same details? All the details have already been provided via email directly to FNB and on this website. I don't bank with FNB because it's a ridiculous bank and this situation proves just how ridiculous FNB is.
KM
Khanyisile M's update20 Jul 2024, 13:20
Reviewer Update
Good day, feedback is not being provided because someone emailed me today (20 July 2024) and asked for details of my complaint. How many times must I provide the same details? All the details have already been provided via email directly to FNB and on this website. I don't bank with FNB because it's a ridiculous bank and this situation proves just how ridiculous FNB is.