FNB - UNACCEPTABLY POOR SERVICE & COMMUNICATION

I app**** for a credit card on the 14th of October 2021 and with a successful application I was notified that the card will be delivered within 5 to 7 working days and that the courier will contact me 24 hours before the delivery takes place. The 7 working days had passed with no luck in receiving any correspondence never mind the actual card. I phoned to follow up on the delay which resulted in confirmation that the card could not be processed due to a mandate being outstanding. Keep in mind no communication was received for such mandate and that if I had not called to follow up I probably still would not have known. Fast forward to earlier this week and the matter was resolved (poorly) and the card was processed for delivery with a provided address. In the morning of the 27th of October 2021 I received an SMS that the card will be delivered on the day with no prior communication as previously stated which resulted in making quick arrangements and providing very short notice to my workplace that I would have to return home and work from there in order to collect the card upon delivery as they could also not stipulate what time to expect the delivery. I waited the ENTIRE DAY for a delivery that never came. Due to extreme frustration I phoned in around 16:20 to follow up on the delay just to be notified that there was a problem with locating the address and that it would have to be rescheduled to the following day. Once again no communication received or request to confirm the address even though it had initially been provided correctly, evidently causing me to in the nicest way to lose my cool. I spoke to a consultant with the name Wendy who seemed quite eager to help out and mentioned that she would call me back with a solution. In about 6 minutes she phoned back with the suggestion to go collect the card from the dispatch centre as the driver will be dropping it off and that she had spoken to the centre and made the necessary arrangements for me to go collect the card. She provided me with the (very) WRONG ADDRESS resulting in me driving almost 40km to a dispatch centre in Hermanstad just to arrive and be told that the card is not in their possession. Please keep in mind that I stay in PTA East and that me losing my cool now escalated into physically turning red out of extreme fury. I have since then returned home and attempted to reschedule the delivery to a different address seeing that I cannot take off another day due to *********** individuals with the obvious result that "the service your requesting cannot be performed right now" error to be displayed. Absolutely unbelievable or should I say believable seeing that I have not had anything other than PROBLEMS. I have never in my life expected such poor and unacceptable service form a financial service provider and hope that the above explanation clearly captures my utter disgust on the matter.