FNB Unacceptable Service

I've always bought prepaid data whenever I needed it on my banking app and when I tried to do so yesterday, Fri, 16 August I couldn't. Tried speaking to an FNB agent who referred me to the FNB connect division, which was the wrong one. I was then transferred to the Figital Banking division, by now person number 5 I'm speaking to. Holding on for a good 7 minutes, when yje agent asked for my cell number, but no further instructions. While waiting I asked if I should wait for a response on FNB Chat to which the first agent I connected with said he confirmed with her and that she'll call me back. 24 hours later, no response. I log in again today. I get disconnected from the agent, and then connect with another agent. Every 3 minutes I get an automated message saying the agent is still looking into my query. I send a message to ask for an update about what they are looking into. Another 3 minute automated message, this is now 15 minutes later. And still no response nor is my problem resolved.