FNB unacceptable service

<p>Wow my FNB experience is becoming so stressful. My internet has been off since 9am this morning.</p> <p>See the attachments of this email - it shows the "recharge" error message I receive when trying to access the Internet. This is invalid as I do have 813Mb of data.<br />I called (087) ********** so many times today.<br />The first time was at 9:06, the customer service agent never even asked for my name nor ID number - she just said "Please be patient, there is an error with our system and it will be working soon" . Soon?<br />By 10:48 it still was not working so I called again - this CSA asked me for my name and ID number and said that the problem is not on my side after having gone through 2 troubleshooting steps of "going to settings, selecting 'carrier' and turning 'automatic on and off' THEN resetting network settings. Nothing worked so the CSA said she escalated the issue and that it'll be sorted soon . It is 18:01 now and I've received no feedback.</p> <p>The (087) ********** line closed at 1pm given that it's Sunday which is very frustrating because how do I contact FNB now? I had to buy airtime again to be able to email this now.</p> <p>I want this fixed and communicated as soon as possible please and I do not want to be part of FNB connect nor FNB anymore. FNB is too inconsistent and I have not had any positive experience with FNB all year. FNB clearly lacks Customer Obsession and it's not fair on a customer. It's ridiculous that I have to be without Internet and application access for an entire Sunday for no reason. Absolutely ridiculous and unacceptable!</p> <p>Regards.<br /><br /></p>