FNB: Unacceptable, Pathetic and Absurd Service

I am very disappointed and furious at FNB.

I moved my available funds to Smart supersave account because I didn't want any amount available as there's a high risk of ****s, unknown debit orders and ****s who force clients to withdraw all the money in the bank account through a bank card during December. When I transferred the money back to Premier cheque account, R3000 was swallowed by a temp loan. I was not aware that it will get swallowed, and I was not informed. I have contacted your bank since yesterday over 7times, no feedback, some consultants dropping my calls, some promised that their supervisor Ashleigh will call me back. I hold on for more than 30mins on the call for an answer. I phoned today no assistance. I logged a a complaint with contact us complaints, no response, no feedback, no communication. If you are not reversing the R3000 back to my cheque account, close my bank account now. Your service is unacceptable, pathetic and absurd!!!