FNB unable to upload its OWN excel file for two weeks

<p>I called FNB Business Support on the 29th of June 2017 to seek assistance with uploading FNB's CSV file onto FNB's e-Wallet Portal. The lady (M. Dubazana) suggested changes on the document, which i implemented and tried to re-upload.</p> <p>The Upload still didn't work (with the suggested changes), I then made another call. The lady (R. Da Gama) also tried to assist me but couldn't. </p> <p>On the following monday (03 July2017) I e-mailed one C. Kruger who supposedly works for the e-wallet department, explaining my predicament. We exchanged a couple of e-mails and she also failed to assist with the upload and at one point said she's "following up with them" (them being the eWallet department).</p> <p>After C. Kruger failed to assist with the upload, I then logged a call with FNB and was given Reference Number FJL24339. I kept folowing up with FNB and was told that there is a one week turnaround for the call I had made and thus FNB was still within its time frame.</p> <p>On Tuesday, the 11th of July 2017, a week had passed by and the problem had still not been solved and no one had contacted me to try and assist. On the same day I sent a complaint (via FNB's website), to FNB explaining that I had not been helped with a simple Excel file that was developed by FNB's own people and an e-Wallet portal that was developed by the same FNB. I was given, yet another Reference (Ref ********** ) and was told that I would be contacted within 24-48 hours (this after I had waited a whole week for FNB to come back to me with a Solution)</p> <p> </p> <p>On the 11th of July 2017, I got an e-mail from ********** asking me to supply the details of my query (again) and I did. I e-mailed FNB's CSV file that refuses to upload and explained the problem.</p> <p> </p> <p>Today is the 12th of July 2017, FNB is still trying to figure out how to Upload its own CSV file available from its own website onto its own e-walllet portal. So if we had thousands of recipients to pay, we'd be waiting since the 29th of June 2017 till now.</p> <p> </p> <p>FNB Service is generally very good but the way that this e-wallet query was handled is utterly dusgusting.</p> <p> </p>