1 reviews | Active since Sept 2016
FNB Unable to Transfer Tax Free Savings to 3rd Party
Over the past 2 weeks FNB has been unable to transfer available Tax Free Savings to a third party account and issue the appropriate TFSA Certificate as proof of source of funds to the third party. Numerous complaints, emails and interactions with FNB Private Wealth Service Suite, Managers, assistants and others has been pointless and remains unresolved. The level of s**** and competence displayed is extremely poor. This from a listed company?
Good day Craig Botha,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to FNB Private Wealth and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good day Craig Botha,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to FNB Private Wealth and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)