MH
Monika H

1 reviews | Active since Sept 2018

22 Jan 2019, 15:37

FNB unable to stop ********** debit order

I was notified by sms that a debit order was loaded on my account for the end of this month. I googled the name of the company that lodged the debit order, AATrading, and found it to be **********. I contacted FNB requesting that the debit order be stopped. The response was that they could not stop a debit order that has not run yet. They apparently have no control over who loads a debit order on your account irrespective of whether you have authorized the debit order or not. Their response was: "Please note that all banks are third parties when it comes to debit orders and as such we cannot simply stop them. If the company (********** or not) doesn't remove you from their system or you cannot get hold of them please report them to the authorities." I just wanted to let people know that FNB has absolutely no interest in the security of your money and take no responsibility for it's safe- keeping.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Jan 2019, 16:52
Official
Good Day, 

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

 As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)