FNB unable to reverse a transfer made in error back to the account it came from...

As a customer I made simple error of transferring my 12 months savings that I have to spend on this festive season onto my Bond Account. I asked my banker Akshay Pramlal to assist with the reversal, Akshay is always on his toes and happy to assist and I appreciate him for that, but Home Loan department is not helping at all regardless of how many e-mails are sent to them by Askhay Pramlal and myself. They do not communicate nor share an update. I was even asked to complete a form as if I was lending money which I did to comply and now it has been 3 weeks chasing them.

All I am asking is that they reverse the money back to where it came from since I indicated that it was an error. is it hard for this department to that?

Now I stranded without money for this festive season. :(