FNB Unable to resolve issues

Looks like my long time relationship with FNB has grown cold and about to react an end. 27 September I reported an issue, which was never fully resolved. The same issue resulted in me contacting FNB on the 29 October, my issue was escalated and reference number was provided. I was told that it will take about 5 working days to resolve the issue and FNB will contact me regarding this. Unfortunately its been 2 weeks and no one has contacted me. It is due to this issue that I was told I don’t qualify for September ebucks as I’m not in good standings with some of my accounts. Since the issue is not yet resolved it will mean I will not qualify again for the month of October due to inefficient system.