Fnb unable to resolve digital banking issues.

I have noticed that after you have posted a review here, in my case it's about Fnb. They will send an automated response with a reference number and to contact them for updates.

I posted my review. Fnb contacted me and then said a consultant will contact me. It has now been more than 72 hours and counting still no joy. I then contacted the numbers provided for feedback and gave the reference number and they were clueless.

My problem is now, who will be able to help resolve my issue if Fnb just showed me that they don't care. To be not receiving OTPs and everything works with OTPs. How do you conduct your banking, making payments, online purchases and so fought.

This is the first time I have experienced this level of incompetence from a bank. After this post they will send a response stating, we are sorry for your inconvenience blah blah blah and you back to square one.