FNB Unable to report *****. No customer service

I have been trying to get a hold of FNB to report possible ***** stemming from a message I received from their app. I have been unable to get through despite numerous attempts using their ***** hotline nunber, the number on the back of my card and platinum card hotline number. I even tried their secure chat function and this was just as useless. This is my experience everytime I try to get through to anyone at fnb. If you are lucky enough to get through to an actual human, they then transfer you to multiple consultants, none of who are able to help. Calls are randomly disconnected and you have to start the process all over again. Imagine being unable to report ***** to my own bank ... who is then responsible for ********** activity on clients accounts that could have been prevented if fbn just answered the phone? wow pathetic service