KG
Kyall G
1 reviews | Active since Jan 2019
02 Jan 2019, 09:26
FNB unable to provide change
I have my business account with FNB. This morning after trying to get through to the Long Beach Mall Branch for 45 minutes I finally spoke to someone there. I needed to order change so that I can trade. I was told that change would only be available next week! In 5 days time. I find this completely outrageous. What I am supposed to tell my customers... the bank has run out of change... sorry no change for the next 5 days! FNB Long Beach Mall really disappoints. FNB as a group spend hundreds of millions on advertising yet cannot provide basic services to their clients.. shame on them.
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Replies (2)
FNB (First National Bank)'s replyOfficial
02 Jan 2019, 15:52Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply02 Jan 2019, 15:52
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
KG
Kyall G's updateReviewer Update
10 Jan 2019, 16:51On 2nd Jan I wrote in about lack of change at FNB. The same day I got feedback saying that the bank would be looking into the matter and who give me feedback... A week later and not a sign of any feedback. FNB's client service is really not up to scratch.
KG
Kyall G's update10 Jan 2019, 16:51
Reviewer Update
On 2nd Jan I wrote in about lack of change at FNB. The same day I got feedback saying that the bank would be looking into the matter and who give me feedback... A week later and not a sign of any feedback. FNB's client service is really not up to scratch.