FNB unable to program a 102 year olds credit card account to send a statement.

FNB just cannot get it right. When I asked for a May credit card statement it just threw them,Since then, after many years receiving statements, I now do not get them. Please do not blame the computer. ******* in. ******* out.Complaint *** . This month ONCE AGAIN asked Veronique Williams and retail service recovery for a May statement (6th June) Nothing. It is pathetic that a bank cannot get it right when for years I have been receiving a 102 year old's statement by email. my mother is blind and only my email is available for communication